TERMS & CONDITIONS
Every effort has been made to ensure that the product descriptions on this site are correct and up to date. Images shown are for illustration purposes only and may not represent the actual product described. Some slight variations may occur e.g. in packaging, smaller/larger bottle etc. Care should be taken when reading description before purchase. All items are fully packaged unless stated in the product description.
Scentstore reserves the right to change, amend and update any information on this site at their discretion.
All Scentstore products are 100% original.
As a result of differing promotional activity, product pricing may differ online to that in-store. Online discounts cannot be re redeemed in store or vice versa.
Products purchased from Scentstore should be used only as intended and for no other purpose.
PRIVACY & SECURITY
At Scentstore, we promise that your personal information is secure. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. At the end of the checkout process you will be redirected to a secure payment provider of your choice – PayPal or SagePay to complete your your purchase. You have the option to create an account at the checkout stage so that you can check the progress of your order. Card details are never entered on our site or stored in any way. Please never send your credit card information via email.
The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data is not available via the internet. We keep this data in confidence according to our privay policy. Data in our shop is also collected using a web analysis tool using cookies that are (able to be) used to generate pseudonyms for user profiles.
When you place an order at scentstore.com, we may collect the following information in order to promptly and securely process your order: your name, telephone number, email address, billing address, delivery address, products purchased, prices paid and promotional codes. We may also collect information about where you are on the internet, your browser type and the pages of our website that were viewed during your visit and any search terms that you entered on our website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Data in our shop is also collected using a web analysis tool using cookies that are (able to be) used to generate pseudonyms for user profiles. We use traffic log cookies to identify which pages are being used. All of this data is stored anonymously. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To find out more about cookies and how they work, please refer to the following websites: www.allaboutcookies.org and www.youronlinechoices.com
You agree that you do not object to us contacting you to help process your order or if permission is given during the order process, to further contact you with special offers/promotions and you confirm that you do not and will not consider this as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to inquire about any personal data that has been stored about you. You are entitled to check the accuracy of the information is correct or request blocking or deletion of the data held. You are entitled to opt out of communications at the point of contact (ie unsubscribe link in emails) or by emailing firstname.lastname@example.org.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.
This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.
Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in  days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: , , , , , , , and the .
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: , the , , , , and .
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
The payment methods Pay in  days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Details of terms regarding delivery, payment or returns can be found under the Delivery & Returns tab.
Prize Draws (including Blog, Facebook and Twitter)
Winner will be picked at random unless otherwise specified and the decision shall be final.
Prize winners will be contacted via email or social media channels and announced on Scentstore’s blog and social media accounts.
By entering this competition you agree to receive emails from Scentstore containing wins, offers and information that we think may be of interest to you. You can at any time unsubscribe to these newsletters by clicking the unsubscribe link at the base of every email.
If the prize winner does not respond to Scentstore’s contact with their address within 1 week, Scentstore reserves the right to withdraw the prize offer.
The prizes will be the products described, no exchange or substitution is available.
Scentstore takes no responsibility for incorrect delivery addresses, prizes that are not called for at the post office, and prizes that are damaged or lost in the post.
Scentstore reserve the right to exclude any entrant if they feel they are abusing the competition or any of its rules.
Scentstore reserve the right to withdraw the competition at anytime if it feels that the competition is being abused or for any other reason.
One entry per person (based on IP address). Automated entries and duplicate accounts will be disqualified.
Scentstore reserves the right to remove any offensive language or imagery at any time.
Scentstore reserves the right to amend these rules at any time.
General Terms & Conditions apply.
A selected range of fragrances are available to ‘Try Before You Buy’ in 2ml size samples. Where available customers are able to add a 2ml sample to their purchase for a small fee which will be shown by the option. Prices will vary on the product chosen.
Please note these samples sizes are unbranded, unboxed and labelled with a Scentstore logo and the fragrance name. These are limited to x1 per customer at the time of purchasing the full size fragrance.
As a guide 2ml of fragrance will last aproximately 1 week at 2/3 applications a day.
Customers can then try the fragrance at home before opening the full size product. Should the fragrance not be suitable, the customer is welcome to return the full size product for a full refund.
Please note we do not provide free returns for unwanted goods. Please also follow our standard Terms for return. Good must be unused, unopened, undamaged and in the manufacturers original packaging to qualify for a full refund.
We recommend customers return the unwanted product in the original postal packaging to reduce wastage and ensure the item is well protected for transit.
Please ensure a copy of your packing note is included in your return and post to:
10-11 Cathedral Lane
Please note gift vouchers issued in store are not currently useable online. Detailed Gift Voucher T&Cs:
Gift vouchers have an expiry date of eighteen months from date of issue
Gift vouchers are issued in sterling only
Only original vouchers will be accepted. Damaged, defaced, forged, photocopied or otherwise tampered with vouchers will not be accepted
Gift vouchers will be subject to verification at time of presentation
Gift vouchers cannot be exchanged for cash either in full or in part payment for goods and services in store
Scentstore will not accept responsibility for lost, damaged or stolen gift vouchers
Scentstore reserves the right to vary these terms and conditions.
Coupon codes may be issued intermittently to various individuals and groups at Scentstore’s discretion and varying terms & conditions will apply at time of issue. If you have been issued a coupon/voucher code and require a note of the detailed terms please contact us. Generally coupon codes are valid for a specific period only and are not compatible with any other current sales offer or discount variable unless specifically identified at time of issue. Any online discount codes are not valid for in-store use unless otherwise stated.