TERMS & CONDITIONS

GENERAL T&Cs

Every effort has been made to ensure that the product descriptions on this site are correct and up to date. Images shown are for illustration purposes only and may not represent the actual product described. Some slight variations may occur e.g. in packaging, smaller/larger bottle etc. Care should be taken when reading description before purchase. All items are fully packaged unless stated in the product description.

Scentstore reserves the right to change, amend and update any information on this site at their discretion.

All Scentstore products are 100% original.

As a result of differing promotional activity, product pricing may differ online to that in-store. Online discounts cannot be re redeemed in store or vice versa.

Products purchased from Scentstore should be used only as intended and for no other purpose.

PRIVACY & SECURITY

At Scentstore, we promise that your personal information is secure. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Please never send your credit card information via email.

Scentstore is committed to our visitors and to protecting their privacy and fully comply with all applicable UK Data Protection and consumer legislation. We value our visitors and endeavour to create an enjoyable and valuable experience for visitors to our web site. Scentstore takes all measures to provide a safe, secure environment with security procedures in place to ensure proper storage and careful retrieval of information so that nothing improper happens to your personal information while under our control. The following Privacy Policy applies to all visitors to scentstore.co.uk.

The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data is not available via the internet. We keep this data in confidence according to our privay policy. Data in our shop is also collected using a web analysis tool using cookies that are (able to be) used to generate pseudonyms for user profiles.

When you place an order at scentstore.co.uk, we may collect the following information in order to promptly and securely process your order: your name, telephone number, email address, billing information (credit card or other payment information), delivery address, products purchased and promotional codes. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type and the pages of our website that were viewed during your visit and any search terms that you entered on our website.

Protecting your privacy is very important to us and we take it seriously. So our privacy policy is simple: we will not sell, barter, give away or rent your personal information to any third party outside of Scentstore. Scentstore may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third parties, but these statistics will include no personally identifying information. We use information we collect from you to process your orders and to help improve the quality of our services: your name, delivery address and products purchased are used for the purposes of picking, packing, checking and despatching purposes; we may use your telephone number or email address to contact you if there is a query or to provide information regarding your order; your credit card or billing information may be checked if there is a query with payment; your email address may be added to our mailing list if you have given us your consent during the ordering processes – we may use this to email you special promotional offers and discounts from Scentstore. We never share your personal information with any third party.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Data in our shop is also collected using a web analysis tool using cookies that are (able to be) used to generate pseudonyms for user profiles. We use traffic log cookies to identify which pages are being used. All of this data is stored anonymously. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To find out more about cookies and how they work, please refer to the following websites: www.allaboutcookies.org and www.youronlinechoices.com

By using our web site and submitting your information to the scentstore.co.uk network, you consent to the collection and use of this information by Scentstore. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with our existing or any future changes to our Privacy Policy, you have the right to revoke your consent at any time.

You agree that you do not object to us contacting you to help process your order or inform you of special offers/promotions whether by telephone, e-mail or in writing and you confirm that you do not and will not consider this as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You have the right to inquire about any personal data that has been stored about you. You are entitled to check the accuracy of the information is correct or request blocking or deletion of the data held.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Some sites within our network contain links to other sites. Scentstore is not responsible for the privacy practices or the content of such web sites. If you have a question about the privacy policy of those web sites, please visit them directly.

Details of terms regarding delivery, payment or returns can be found under the Delivery & Returns tab.

Prize Draws (including Blog, Facebook, Twitter and Instagram)

Winner will be picked at random unless otherwise specified and the decision shall be final.
Prize winners will be contacted via email or social media channels and announced on Scentstore’s blog and social media accounts.
If the prize winner does not respond to Scentstore’s contact with their address within 1 week, Scentstore reserves the right to withdraw the prize offer.
The prizes will be the products described, no exchange or substitution is available.
Scentstore takes no responsibility for incorrect delivery addresses, prizes that are not called for at the post office, and prizes that are damaged or lost in the post.
Scentstore reserve the right to exclude any entrant if they feel they are abusing the competition or any of its rules.
Scentstore reserve the right to withdraw the competition at anytime if it feels that the competition is being abused or for any other reason.
One entry per person (based on IP address). Automated entries and duplicate accounts will be disqualified.
Scentstore reserves the right to remove any offensive language or imagery at any time.
Scentstore reserves the right to amend these rules at any time.
General Terms & Conditions apply.

Please note gift vouchers issued in store are not currently useable online. Detailed Gift Voucher T&Cs:

Gift vouchers have an expiry date of eighteen months from date of issue
Gift vouchers are issued in sterling only
Only original vouchers will be accepted. Damaged, defaced, forged, photocopied or otherwise tampered with vouchers will not be accepted
Gift vouchers will be subject to verification at time of presentation
Gift vouchers cannot be exchanged for cash either in full or in part payment for goods and services in store
Scentstore will not accept responsibility for lost, damaged or stolen gift vouchers
Scentstore reserves the right to vary these terms and conditions.
Coupon codes may be issued intermittently to various individuals and groups at Scentstore’s discretion and varying terms & conditions will apply at time of issue. If you have been issued a coupon/voucher code and require a note of the detailed terms please contact us. Generally coupon codes are valid for a specific period only and are not compatible with any other current sales offer or discount variable unless specifically identified at time of issue. Any online discount codes are not valid for in-store use unless otherwise stated.

If you have any questions about our Privacy Policy, our site practices, or your personal experience please call us on 01872 263663 or email sales@scentstore.com